1. Company Information

Premium Home Appliance is owned and operated by PSR Emeritus Inc., a California corporation. Throughout this Privacy Policy, "we," "us," and "our" refer to PSR Emeritus Inc. and its brand Premium Home Appliance.

PSR Emeritus Inc. d/b/a Premium Home Appliance
Phone: (350) 218-1234
Email: [email protected]
Website: www.premiumhomeappliance.com

2. Information We Collect

We may collect the following types of personal information:

Name, email address, and phone number submitted via our contact form
Service request details including appliance type and issue description
Physical address for service scheduling and dispatch
Payment information processed through secure third-party providers
Website usage data (cookies, IP address, browser type) for analytics

3. Telephone Communications & Call Recording

Our primary phone number, (350) 218-1234, is answered by a Virtual Receptionist service. By calling this number, you acknowledge and consent to the following:

Calls may be answered by an automated or AI-assisted virtual receptionist.
All calls are recorded for quality assurance, training, and service improvement purposes.
Call recordings may be retained for a period of up to 24 months.
Continued participation in a call after the recording notice constitutes your consent to be recorded under applicable California and federal law.

California residents are advised that under California Penal Code § 632, all parties to a telephone call must consent to recording. By continuing your call after hearing this notice, you provide such consent.

4. How We Use Your Information

We use the information we collect to:

Schedule and perform appliance repair and sales services
Respond to inquiries and provide customer support
Send service confirmations, appointment reminders, and follow-ups
Process payments securely
Improve our website, services, and customer experience
Comply with legal obligations

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

Service providers who assist in operating our business (scheduling software, payment processors, virtual receptionist platform)
Legal authorities when required by law, court order, or to protect our rights

6. Data Retention

We retain personal information for as long as necessary to provide services and fulfill legal obligations. Call recordings are retained for up to 24 months. You may request deletion of your data at any time (see Section 8).

7. Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve user experience and analyze traffic. You may disable cookies in your browser settings; however, some site features may not function properly.

8. Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

Know what personal information we collect and how it is used
Request deletion of your personal information
Opt out of the sale of personal information (we do not sell data)
Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at [email protected] or call (350) 218-1234.

9. Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact:
PSR Emeritus Inc. d/b/a Premium Home Appliance
Email: [email protected]
Phone: (350) 218-1234